Cancellation & Change of Date 

All cancellations/changes must be received via email or WhatsApp message.

If an order is cancelled within 3 days prior to the event date, then 50% deposit will be forfeited.

If the date is changed, there is a $30 administration fee “every time” the date is changed.

However, if SWEET CONNECT BY ASHLY have to cancel the order with you for any particular reason due to health, family or situations out of our control, a full refund will be provided to you, as well as assistance in finding a suitable decorator with similar experience to complete your order.

Damage

If for some reason the cake has been damaged when it has left our premises (whilst in your care), or after delivery to the venue, then we take no responsibility. However, if you request an emergency call-out, we will endeavor to restore the cake to its original presentation, at an agreed call-out fee. Please see CAKE CARE

Deposit Information

A 50% deposit (via cash, bank transfer, PayPal, card payments (at bakery) is required within 6 days to confirm a booking or order. No order will commence until a deposit has been paid & received. Once the deposit has been paid, the quoted price remains fixed to the details in the quote.

Late Orders

Orders placed within 6 days of the due date are considered late orders and require full payment upfront or a $25 late fee will be applied. ​

Balance Due

The balance of payment is due (via cash, bank transfer, PayPal, card payments (at bakery) upon delivery.

​Design

While we strive to closely replicate the appearance of submitted cake designs, exact replicas cannot be guaranteed.